Privacy Policy

BOOKING POLICY

Thank you for choosing my studio! Please read the following policies carefully before booking your appointment. By submitting your booking and deposit, you acknowledge and agree to these policies.

💳 DEPOSIT & PAYMENT

A **non-refundable deposit** is required to secure your appointment. Your deposit will be applied toward your remaining balance.

Appointments are **not confirmed until the required deposit has been received**.

The remaining balance is due **at the time of your appointment**. Accepted payment methods will be listed when booking.

🚨 CANCELLATIONS & RESCHEDULING

I understand that plans can change. Please provide at least **24 hours' notice** if you need to cancel or reschedule your appointment.

* Cancellations made **24 hours or more before your appointment** may be rescheduled, subject to availability.
* Cancellations made **less than 24 hours before your appointment** will result in the **loss of your deposit**.
* No-shows will result in the **loss of your deposit** and may require a new deposit or full payment to book future appointments.
* Repeated cancellations or no-shows may result in being unable to book future appointments.

⏰ LATE POLICY

Please arrive on time for your appointment.

There is a **20-minute maximum grace period**.

* Arriving more than 20 minutes late may result in your appointment being **cancelled or shortened**, depending on the service and remaining appointment time.
* If your appointment must be cancelled because you are more than 20 minutes late, your **deposit will be forfeited**.
* A late fee may be applied when applicable.
* Please contact me as soon as possible if you know you will be running late.

Please note: Arriving late does not mean your appointment time will be extended, as I want to respect the clients booked after you.

🧼 HAIR PREPARATION

For all braiding and extension services, hair must arrive:

* **Freshly washed**
* **Fully blow-dried**
* Free of excessive product, oils, grease, gel, or buildup
* Properly detangled and ready to be sectioned

If your hair is **not properly washed and/or blow-dried**, an additional preparation fee may be added to your service.

If the condition of the hair requires excessive preparation, detangling, washing, or drying that significantly affects the scheduled appointment time, your service may need to be modified or rescheduled.

**Please do not arrive with wet or damp hair.**

👥 GUEST POLICY

To maintain a comfortable, clean, and professional environment within the private studio suite, **no additional guests are permitted unless approved in advance**.

Please do not bring children, friends, partners, or additional guests unless you have received prior approval.

✨ SERVICE SATISFACTION & CORRECTIONS

Your satisfaction is important to me!

If you have **any concerns about your hair, the style, size, tension, length, or anything else during your appointment, please speak up and let me know**. I want you to leave feeling confident and happy with your service, and I am happy to make reasonable adjustments during your appointment whenever possible.

Once you leave the studio, please contact me as soon as possible if you notice an issue with the service.

7-DAY CORRECTION POLICY

If there is an issue with the completed service within **7 days of your appointment**, please contact me and I will assess the concern and, when appropriate, **correct the issue free of charge**.

Corrections must be related to the original service.

After the **7-day period**, complimentary corrections will no longer be offered and any additional work will be treated as a **new service and may be subject to a fee**.

This policy does not cover issues caused by normal wear and tear, improper maintenance, failure to follow aftercare instructions, excessive manipulation, or changes made by another stylist.

📸 PHOTOS & CONTENT

Photos and videos may occasionally be taken before, during, or after your appointment for business and social media purposes.

If you do not wish to be photographed or filmed, please let me know **before your appointment begins**.

💇🏾‍♀️ SERVICE & HAIR EXTENSIONS

Please select the correct service when booking.

If you are unsure which service to book, please contact me **before submitting your appointment**.

For extension services, clients are responsible for providing the required hair unless the hair is specifically included in the service.

Please ensure that any client-provided hair is the correct length, colour, quantity, and type required for your selected service.

Additional hair, materials, or services that are not included in the original booking may result in an additional charge.

 

 🩷 HAIR & SCALP CONDITIONS

Please inform me before your appointment if you have any scalp concerns, excessive shedding, open sores, irritation, or other conditions that may affect the service.

For the health and safety of both the client and stylist, I reserve the right to decline or stop a service if the hair or scalp is not in a condition that can safely accommodate the requested style.

#🔄 SERVICE CHANGES

If you decide to change your hairstyle, length, size, colour, or extension type after booking, please contact me before your appointment.

Last-minute changes may not be possible due to appointment timing and supplies.

Additional charges may apply for changes requiring additional time, hair, or materials.

⏳ APPOINTMENT TIMES

Please allow yourself enough time for your appointment. Braiding and extension services can take several hours depending on the style, size, length, hair density, and amount of hair being added.

Your appointment time is reserved specifically for you, so please plan accordingly.

🚫 NO-SHOW POLICY

A no-show is considered an appointment where the client does not arrive and has not contacted the studio.

No-shows will result in:

* Loss of deposit
* Cancellation of the appointment
* Possible requirement of a larger deposit or full payment for future bookings

Repeated no-shows may result in future booking privileges being revoked.

✨ PROFESSIONAL STUDIO ENVIRONMENT

My studio is a private, professional space. I ask that all clients respect the environment, equipment, property, and other professionals and clients within the building.

Disrespectful, threatening, abusive, or inappropriate behaviour will not be tolerated and may result in the immediate termination of the appointment without a refund.

📋 IMPORTANT

By booking an appointment, you confirm that you have **read, understood, and agreed to all booking policies**.

Thank you for respecting my time and allowing me to provide you with the best possible service. I look forward to creating your look! 🤍

**Please arrive prepared, on time, and ready to get BRAIDED!**