Refund Policy

REFUND POLICY

Thank you for supporting my small business! Please review the following refund policy before booking. By booking an appointment, you acknowledge and agree to these terms.

💳 DEPOSITS

All deposits are **NON-REFUNDABLE**.

Your deposit is used to secure your appointment time and is applied toward your remaining balance.

Deposits will not be refunded for:

* Cancellations made less than 24 hours before your appointment
* No-shows
* Arriving more than 20 minutes late and being unable to receive your service
* Changing your mind about the service after booking
* Failure to properly prepare your hair
* Not following the booking policies

🚫 NO REFUNDS ON COMPLETED SERVICES

Due to the nature of hair and extension services, **completed services are non-refundable**.

Once the service has been completed, refunds will not be issued because you are unhappy with the hairstyle, size, length, colour, or other aesthetic preference if the requested service was completed as booked.

This is why I encourage all clients to communicate openly during their appointment.

✨ CONCERNS & CORRECTIONS

Your satisfaction is important to me.

If you have any concerns during your appointment, **please speak up and let me know before leaving the studio**. I will do my best to make reasonable adjustments while you are still at your appointment.

If you notice an issue after leaving the studio, please contact me as soon as possible.

I offer a **7-day correction period** for legitimate issues related to the original service.

If the issue qualifies, I will correct it **free of charge**.

After 7 days, complimentary corrections are no longer available. Any additional work will be considered a new service and may be subject to a fee.

🚨 WHEN A REFUND MAY BE CONSIDERED

Refunds are only considered in exceptional circumstances where I am unable to provide the service that was paid for or where there is a clear issue with a service that cannot reasonably be corrected.

Refunds are **not guaranteed** and will be reviewed on a case-by-case basis.

💇🏾‍♀️ CLIENT-PROVIDED HAIR & EXTENSIONS

No refunds will be provided for hair or extensions purchased or supplied by the client.

Clients are responsible for ensuring that any client-provided hair is the correct type, colour, length, and quantity before the appointment.

If additional hair or materials are required during the appointment, an additional charge may apply.

🧼 HAIR PREPARATION

Clients are responsible for arriving with hair that is **clean, washed, properly blow-dried, detangled, and free of excessive product or buildup**.

If additional preparation is required, an additional fee may be charged.

Refunds will not be issued because of additional preparation charges that were required due to the client's hair not being properly prepared.

🔄 RESCHEDULING

If you need to reschedule, please provide at least **24 hours' notice**.

When sufficient notice is provided, your deposit may be transferred to a new appointment, subject to availability and the terms of the booking policy.

Cancellations made with less than 24 hours' notice will result in the **loss of your deposit**.

📋 AGREEMENT

By booking an appointment, you confirm that you have read, understood, and agreed to this Refund Policy and the Booking Policy.

I truly appreciate your business and want every client to leave feeling confident and happy with their hair. **Open communication is always encouraged—if something doesn't feel right during your appointment, please let me know so I have the opportunity to make it right.** 🤍